Custom Manufacturing FAQ

We manufacture custom bags, backpacks, luggage and related soft-goods accessories. We review each concept against our equipment, construction methods, material availability and compliance requirements before confirming feasibility.

Yes. You can start with a tech pack, drawing, product photo, reference link, marketplace link, sketch, physical sample or an early product idea. We will identify the missing specifications before preparing a final quotation or sample.

Send the product dimensions, construction, materials, colors, logo method, hardware, packaging, quantity for each style and colorway, target market, delivery destination and required date. A photo, drawing, tech pack, reference link or physical sample helps us review the project faster. Anything still undecided can be quoted as options rather than holding the whole quotation up.

Yes. Many of our OEM projects start from a concept description, reference photos or AI-generated images rather than a technical drawing, and our engineers handle pattern making, construction and material selection. The sequence is: you send the concept, references and must-have features; we return a structural sketch with dimensions and a material proposal; you approve the construction; we then produce the physical sample and refine it with you. You review and approve the structure on paper before any sample fee is spent on a physical piece.

Yes, and it is usually the fastest and most economical route: development cost and sampling time drop and the order quantity is easier to reach. We produce our existing constructions with your logo, colors and packaging, while structural changes are handled as a development project. Tell us the category, size and target price position and we will point out the closest existing platforms and what we would change to match your specification.

Yes. We work with Etsy sellers and start-up brands through the same quotation, sampling, inspection and documentation process as any other program. A production order still follows the standard MOQ of 300 pieces per style and colorway.

OEM normally means producing to your design, specification or approved reference. ODM includes more development support, such as refining a concept, construction, materials or features. The quotation confirms the development scope and which files or approvals are required from each party.

Our standard MOQ is 300 pieces per style and colorway. One SKU means one style, one color and one configuration. Colors are not combined, and separate orders are not added together, to reach 300. An order under 300 pieces is not a standard tier; the next answer says when that is even considered. Product-specific exceptions are confirmed in the quotation. New structures are possible.

The standard MOQ is 300 pieces per style and colorway, and colors are not combined to reach it. There is no pilot or trial tier and no unit-price premium. An order under 300 pieces is considered only case by case, for example on a high-value, complex custom item, and only when the quotation says so. A case-by-case first order of 200 pieces or fewer receives no sample-fee refund. For a case-by-case first order of 201–299 pieces, sample-fee handling is discussed case by case, with no refund promise. New structures are possible.

No. Our standard MOQ is 300 pieces for each style and each color on its own. Colors are not combined, and different styles are not combined, to reach 300.

An estimate based on a photo or incomplete brief is only a planning reference. The final quotation is calculated after dimensions, materials, construction, logo, quantity by SKU, hardware, packaging, quality requirements and trade terms are confirmed.

A formal quotation is normally valid for 15 days. After that period, material, hardware, packaging, labor, exchange-rate or freight changes may require the price and schedule to be reconfirmed.

Sample and applicable development fees are paid before development. Sample fee: USD 80–250 per sample depending on structure; completely new structures are quoted separately. Courier is charged at cost. Metal-logo and zipper-pull moulds: USD 50–150 each, one-time, not deducted. The sample fee is refunded only when the first order of that same style reaches 300 pcs per style per color. It cannot be credited to another style, and separate orders cannot be added together to reach 300. The refund applies to that order only and is not an unconditional cash refund. A case-by-case first order of 200 pieces or fewer receives no sample-fee refund. For a case-by-case first order of 201–299 pieces, sample-fee handling is discussed case by case, with no refund promise. Tooling, plate-making and third-party testing fees are not deducted. Samples are never free.

Samples take 3–7 days for an existing style and 7–10 working days for a new structure, counted from confirmation of the specification, materials, logo files and sample fee. Tooling-dependent projects are scheduled separately.

Before the sample ships you receive the structural drawing or rendering, dimensions, material and color options and the interior layout for approval. When the sample is finished we inspect it in-house and send photos and video for your confirmation before dispatch, so most of the specification is settled on paper and on screen before the parcel leaves.

International sample freight is normally paid by the customer. You may provide a DHL, FedEx or UPS account, or ask us to arrange the shipment and add the cost to the sample invoice. Destination duties, customs charges and local fees are the customer's responsibility.

Send one consolidated revision list covering size, materials, color, structure, function, logo, hardware and packaging. Customer-requested changes may require a new sample fee and revised schedule. If our sample does not follow the confirmed specification because of our error, we correct and resample it at our cost, and that rework does not count as one of your revision rounds.

The final sample approved in writing becomes the production reference, sometimes called a golden or sealed sample. Mass production and final inspection follow that sample together with the approved specification sheet, materials, colors, logo artwork, packaging and written revision record.

For a backpack or tote we normally propose PU-coated 600D Oxford as the baseline: light, water-repellent and cost-efficient. 900D gives a firmer hand and more abrasion resistance at higher weight and cost. Where sustainability is part of your positioning, GRS-certified rPET Oxford performs close to standard Oxford and comes with the certificate for your product page. For handbags we work in PU or microfiber leather over a structured base. We also run canvas, nylon and mesh, and we accept customer-nominated fabrics and trims. Exact GSM and coating figures are issued for the fabric you select rather than quoted from memory.

We photograph our fabric swatches with our swatch codes and send them to you, so you can reply with the code you prefer and ask for close-ups or a short video of the reverse side, the coating or a water-drop test. If you have a brand color, send the Pantone number (TCX or TPG) and we match it against the Pantone standard; a custom dye lot is possible and carries its own fabric minimum. Phone photos always deviate slightly, so the final color is confirmed against the physical swatch or Pantone reference, and a pre-production sample is made to that confirmed reference before bulk.

Yes. Physical swatch cards can be couriered when you need to judge hand feel and true color. The courier cost is on the customer's side; you can give us your DHL, FedEx or UPS account, or we can prepay and add it to the sample invoice or the first order.

Yes. The electronic module is supplied by our partner electronics suppliers; our team handles integration into the bag structure, cable routing and fixing, sampling and whole-unit testing. Safety and compliance requirements for the electronic part, including battery transport rules, depend on the product and the destination market, so they are confirmed case by case and the module cost is listed separately in the quotation.

Yes. We regularly sign an NNN agreement (non-disclosure, non-use, non-circumvention) before receiving design files, and your drawings are seen only by the people working on your project. If you have your own template, send it for review and signature; otherwise we can issue our bilingual mutual NNN. To draft it we need your registered legal company name as shown on the business licence rather than the trade name, the company registration number and tax or VAT number where applicable, the registered address, and the name and title of the signatory. Our corresponding details are written into the agreement on the same terms.

The design intellectual property belongs to you. Your drawings, images and reference material, and the product developed from them, remain your property. We do not reuse them for other customers and we do not show them in our catalogue, on our website or in marketing without your written consent. Ownership and treatment of any project-specific tooling is stated in the quotation or contract.

We do not disclose customer names, because the same confidentiality applies to every client and will apply to your project. What we can share instead is verifiable capability: audit and certificate numbers you can check with the issuing bodies, our equipment list and production lines, process and inspection documentation, and anonymized project examples.

Sampling begins after requirements, files, materials, logo process and payment are confirmed. Production begins after final sample approval, specifications, colors, materials, logo, packaging, PI, deposit and production files are all confirmed. Light customization normally takes 15–30 days; heavy customization involving major structural changes, new tooling or full development normally takes 20–45 working days. Shipping time is separate. If you are working toward a launch date, tell us the date and we work backwards to the latest day for sample approval and deposit.

Chinese New Year is a fixed shutdown in the factory calendar: production stops about ten days before the officially announced holiday and resumes about ten days after it, and the exact dates change each year with the official announcement. During the shutdown we continue to handle inquiries, quotations, specifications and new orders, but cutting, sewing, packing, line QC and line-dependent sampling do not run, and new orders enter the post-holiday queue. Capacity also takes time to normalize after reopening as staff, material suppliers and freight return. Around this window we confirm a shipment date against the actual production schedule instead of quoting a standard lead time.

Standard custom orders normally use a 30% deposit and 70% balance before shipment. Highly customized or complex projects normally use a 50% deposit and 50% balance before shipment. Payment terms do not change with the trade term, including on DDP orders. The confirmed Proforma Invoice or contract controls the final payment terms.

We provide photos or video at useful milestones such as material arrival, cutting, logo application, sewing, assembly, semi-finished inspection, final inspection, packing and shipment. The exact update schedule depends on the project and is confirmed with the order.

The remaining balance is paid after the goods pass our internal inspection or the customer-appointed third-party inspection. Shipment is released after the balance is received, according to the payment and delivery terms stated in the Proforma Invoice or contract. On a DDP order, before shipment means before the goods leave China, not before they reach your door.

Factory audits: amfori BSCI and SGS. Quality management: ISO 9001. Material compliance: REACH documentation is supplied by our fabric mills; CA Prop 65 and other market-specific tests are arranged per order with third-party labs. Factory-level documentation is separate from product-level test reports, which are covered below.

We combine incoming-material checks, pre-production and first-piece confirmation, in-process inspection, semi-finished and finished-goods checks, packaging inspection and a 100% pre-shipment inspection, and you receive the QC report with photos. Checks can cover dimensions, color, logo, stitching, zippers, buckles, hardware, function and carton quantity. If your program runs to an AQL standard, that is applied on top of the full inspection rather than instead of it.

Yes. You may appoint your own inspector, sourcing team, SGS, Intertek, Bureau Veritas, TÜV or another agreed inspection company. We schedule the inspection and provide the goods, inspection space, order documents, approved sample and specification sheet. Customer-appointed inspection and related travel costs are quoted separately.

Yes, when agreed before ordering. In-house we check load and pull strength, zipper function, seam strength, buckles and hardware, drop resistance and transport packaging; that is production-line testing, not a third-party report. Where you need a formal report we commission an agreed third-party laboratory to the standard you specify, for example ASTM D2061 and D2062 for zipper strength and slider self-locking, ASTM B117 salt spray for hardware, and AATCC 8 or ISO 105 for color fastness. The method, sample count, acceptance criteria, cost and schedule are agreed before testing starts, and third-party testing is charged at cost.

Not automatically. Product-level reports such as REACH, California Prop 65, CPSIA, EN71, ASTM F963 and food-contact tests are issued for a specific product, material, color and destination market. Once your specification is fixed we confirm which existing reports apply and which tests need to be commissioned for your market, with the applicable standard, laboratory, cost and schedule agreed before the order.

Inspect the goods within 7–15 days of receipt and report any quantity, packaging or quality issue with the PI or order number, SKU, affected quantity, batch or carton details and clear photos or video. Confirmed manufacturing defects are resolved by replacement parts or units, a credit against your next order, or rework, as agreed with you. Damage in transit, storage or use, and issues arising from a design you approved in writing, are assessed separately.

Yes. Options can include polybags, dust bags, drawstring bags, color boxes, gift boxes, hangtags, barcode labels, wash-care labels, logo labels, size labels, carton marks and custom cartons. Packaging MOQ, price and sampling time depend on the packaging supplier and are quoted separately.

Yes, and we give them at quotation stage: packed unit size and weight, pieces per export carton, carton dimensions, gross and net weight and total volume in CBM. Figures issued before sampling are estimated from the closest existing construction; measured figures are confirmed once your sample is approved.

We quote EXW, FOB, CFR, CIF, DAP and DDP under Incoterms 2020, and we ship by international express, air, sea and rail, into Amazon FBA, or to a freight forwarder you appoint in China. If you already have a forwarder in China, FOB is usually the cleanest split: we cover inland transport and export clearance and hand over at the port. If you would rather not manage freight, CIF to your port or DDP to your door lets us arrange everything. We can list two or three terms side by side in the quotation so you can compare.

DAP covers transport to your address but not import duty or import VAT; DDP includes them. Before we quote DDP we need to know whether you will clear customs under your own importer number, in which case most buyers prefer duty and VAT excluded so they can reclaim the VAT, or whether we should handle clearance and taxes. The quotation states clearly which it is. To price DDP or DAP we need the delivery address with postcode and contact, whether it is a warehouse, fulfilment centre or FBA facility, the HS code and destination duty rate, and the carton dimensions and weights, which we supply.

No. We do not hold stock, operate a warehouse or offer dropshipping inside the EU. What we can do is ship DDP: we arrange freight, import clearance and duties and deliver to your address or fulfilment centre in the EU, so you receive the goods without handling customs yourself.

Freight depends on carton quantity, package dimensions, gross weight, total volume, destination, delivery timing and shipping method, so it is quoted per shipment rather than from a price list. Send the delivery address or nearest port, say whether you want port-to-port or door-to-door and whether you already have a forwarder, and we come back with two or three options showing cost and transit time.

Yes. We prepare FBA-ready cartons within Amazon's carton weight and labelling rules, apply FNSKU or ASIN labels and suffocation warnings on the units, and ship to the FBA facility you assign. We need the FBA warehouse address, shipment ID and label files. FBA preparation, labelling and packing to FBA specification are listed as a separate line item in the quotation.

Every shipment goes out as a properly declared export with a full document set: commercial invoice, packing list, export customs declaration, bill of lading or airway bill, cargo and loading photos and shipping marks, with a certificate of origin on request. Tell us which documents your customs broker needs and we prepare them to match.

Changes to quantity, color, construction, material, logo or packaging require a new review of price, material loss, lead time, delivery date and whether resampling is needed. After materials or production have started, costs already incurred cannot be refunded. The applicable terms are confirmed in the PI or contract.

Inspect the shipment promptly and report visible production, quantity or packaging issues within 7–15 days of receipt. Send the PI or order number, SKU, affected quantity, carton or batch details, clear photos or video and a description. Confirmed production-quality issues are resolved according to the evidence and agreed order terms.