Custom Manufacturing FAQ

We manufacture custom bags, backpacks, luggage, pet travel products and related soft-goods accessories. We review each concept against our equipment, construction methods, material availability and compliance requirements before confirming feasibility.

Yes. You can start with a tech pack, drawing, product photo, reference link, marketplace link, sketch, physical sample or an early product idea. We will identify the missing specifications before preparing a final quotation or sample.

Send the product dimensions, construction, materials, colors, logo method, hardware, packaging, quantity for each style and colorway, target market, delivery destination and required date. A photo, drawing, tech pack, reference link or physical sample helps us review the project faster. Anything still undecided can be quoted as options rather than holding the whole quotation up.

Yes. Many of our OEM projects start from a concept description, reference photos or AI-generated images rather than a technical drawing, and our engineers handle pattern making, construction and material selection. The sequence is: you send the concept, references and must-have features; we return a structural sketch with dimensions and a material proposal; you approve the construction; we then produce the physical sample and refine it with you. You review and approve the structure on paper before any sample fee is spent on a physical piece.

Yes, and it is usually the fastest and most economical route: development cost and sampling time drop and the order quantity is easier to reach. We produce our existing constructions with your logo, colors and packaging, while structural changes are handled as a development project. Tell us the category, size and target price position and we will point out the closest existing platforms and what we would change to match your specification.

Yes. We work with Etsy sellers and start-up brands as their production partner and are used to small-batch, fast-iteration programs, including extra support during design finalization and sampling. A first order still runs through the same quotation, sampling, inspection and documentation process as a larger program.

OEM normally means producing to your design, specification or approved reference. ODM includes more development support, such as refining a concept, construction, materials or features. The quotation confirms the development scope and which files or approvals are required from each party.

Our standard MOQ is 300 pieces per style and colorway. One SKU means one style, one color and one configuration. Start-up brands can begin below that tier on stock fabrics and hardware, as explained in the next answer. Product-specific exceptions depend on materials, color, hardware, packaging and production setup and must be confirmed in the quotation.

Yes. For a start-up brand's first trial order we can go down to 100 pieces per color, using stock fabrics and stock hardware, at a higher unit price than the 300-piece tier. This applies to our existing models produced with your logo, colors and packaging, and to lightly customized versions of them. We normally show both tiers in the quotation so you can weigh the unit price against the quantity you are ready to commit to.

Our standard MOQ is calculated separately for each style and colorway. A mixed-color or mixed-style program is not automatic; it depends on fabric minimums, dyeing, hardware, logo, packaging and production changeover requirements and must be confirmed in the quotation.

An estimate based on a photo or incomplete brief is only a planning reference. The final quotation is calculated after dimensions, materials, construction, logo, quantity by SKU, hardware, packaging, quality requirements and trade terms are confirmed.

A formal quotation is normally valid for 15 days. After that period, material, hardware, packaging, labor, exchange-rate or freight changes may require the price and schedule to be reconfirmed.

Sample and applicable development fees are paid before development. The amount is quoted per design once the construction, materials, hardware, logo technique and packaging are known. Sample fees can be deducted from the bulk-order payment after order confirmation. The applicable amount and freight are confirmed in the quotation; tooling for custom hardware, metal logo plates or custom zipper pullers, printing and embroidery plate charges, and third-party testing or inspection fees are listed separately and are not credited.

Standard sampling takes 3–7 days after requirements, files, materials, logo process and sample payment are confirmed. Special materials, custom hardware, new tooling or complex construction may require a project-specific schedule.

Before the sample ships you receive the structural drawing or rendering, dimensions, material and color options and the interior layout for approval. When the sample is finished we inspect it in-house and send photos and video for your confirmation before dispatch, so most of the specification is settled on paper and on screen before the parcel leaves.

International sample freight is normally paid by the customer. You may provide a DHL, FedEx or UPS account, or ask us to arrange the shipment and add the cost to the sample invoice. Destination duties, customs charges and local fees are the customer's responsibility.

Send one consolidated revision list covering size, materials, color, structure, function, logo, hardware and packaging. Customer-requested changes may require a new sample fee and revised schedule. If our sample does not follow the confirmed specification because of our error, we correct and resample it at our cost, and that rework does not count as one of your revision rounds.

The final sample approved in writing becomes the production reference, sometimes called a golden or sealed sample. Mass production and final inspection follow that sample together with the approved specification sheet, materials, colors, logo artwork, packaging and written revision record.

For a pet travel bag we normally propose PU-coated 600D Oxford as the baseline: light, water-repellent and cost-efficient. 900D gives a firmer hand and more abrasion resistance at higher weight and cost. Where sustainability is part of your positioning, GRS-certified rPET Oxford performs close to standard Oxford and comes with the certificate for your product page. For handbag-style carriers we work in PU or microfiber leather over a structured base. We also run canvas, nylon and mesh, and we accept customer-nominated fabrics and trims. Exact GSM and coating figures are issued for the fabric you select rather than quoted from memory.

We photograph our fabric swatches with our swatch codes and send them to you, so you can reply with the code you prefer and ask for close-ups or a short video of the reverse side, the coating or a water-drop test. If you have a brand color, send the Pantone number (TCX or TPG) and we match it against the Pantone standard; a custom dye lot is possible and carries its own fabric minimum. Phone photos always deviate slightly, so the final color is confirmed against the physical swatch or Pantone reference, and a pre-production sample is made to that confirmed reference before bulk.

Yes. Physical swatch cards can be couriered when you need to judge hand feel and true color. The courier cost is on the customer's side; you can give us your DHL, FedEx or UPS account, or we can prepay and add it to the sample invoice or the first order.

We treat containment as a system rather than a single part: escape prevention with double zipper pulls and lockable or retained zippers at the main opening; ventilation mesh on several sides so airflow is not blocked when the bag is loaded or folded; an internal safety tether on a reinforced anchor stitched into the main structure rather than into a single fabric layer or into mesh; a reinforced base, handles and straps; smooth interior construction with no exposed sharp edges; and secure buckles with reinforced connection points. Detachable modules use a primary connector plus a secondary safety connection. The complete structure is verified on a finished sample.

No, and we will not word it that way for you. Pets differ widely in how they scratch, bite, push and struggle, so we describe construction as reinforced, escape-resistant, scratch-resistant or safety-locking rather than escape-proof, bite-proof or 100% safe. A bag that can be used in a car is not crash tested unless the corresponding dynamic or crash testing has actually been carried out. Load, anchor strength, mesh pull, drop height and cycle figures are stated as verified product data only once that specific product or structure has been tested; before that they are development targets.

There is no IATA certificate for a soft carrier. IATA publishes live-animal transport requirements; it does not approve or certify individual products, and every airline sets its own under-seat size and weight limits. What we do is design to those limits: a soft compressible structure that fits under the seat of the airlines you target, ventilation mesh on several sides, lockable zippers, a leak-proof base and an internal tether. Tell us the airlines or the size limits you need to meet and we build the sample to them. We recommend wording a listing as designed for most airlines' under-seat requirements, and advising the end user to confirm current requirements with the carrier before travelling, rather than claiming IATA certification.

If a liner touches food we can use a food-grade lining material and, where your market requires it, commission the corresponding food-contact test on that specific material: FDA for the United States, LFGB or EU 10/2011 for Europe. We do not describe a material as food-contact compliant before the report is in hand, so tell us the destination market and we include the test in the project plan.

Yes, we can deliver a complete kit. The bag and sewn accessories such as pouches, leashes, collars and harnesses are made in our own factory; items like collapsible silicone bowls, bottles, food containers and metal tags are sourced from partner suppliers and quoted as separate line items, with photos and specifications for you to choose from. The quotation marks which items are made in-house and which are sourced, so lead time and quality responsibility stay clear.

There is no fixed default; we build beds and cushions to your design. Removable washable covers, removable inserts, hidden zippers, non-slip bases and waterproof liners are all available. If your brief does not specify, we propose a construction that suits the product's positioning and price point for your confirmation.

Yes. The electronic module is supplied by our partner electronics suppliers; our team handles integration into the bag or carrier structure, cable routing and fixing, sampling and whole-unit testing. Safety and compliance requirements for the electronic part, including battery transport rules, depend on the product and the destination market, so they are confirmed case by case and the module cost is listed separately in the quotation.

Yes. We regularly sign an NNN agreement (non-disclosure, non-use, non-circumvention) before receiving design files, and your drawings are seen only by the people working on your project. If you have your own template, send it for review and signature; otherwise we can issue our bilingual mutual NNN. To draft it we need your registered legal company name as shown on the business licence rather than the trade name, the company registration number and tax or VAT number where applicable, the registered address, and the name and title of the signatory. Our corresponding details are written into the agreement on the same terms.

The design intellectual property belongs to you. Your drawings, images and reference material, and the product developed from them, remain your property. We do not reuse them for other customers and we do not show them in our catalogue, on our website or in marketing without your written consent. Ownership and treatment of any project-specific tooling is stated in the quotation or contract.

We do not disclose customer names, because the same confidentiality applies to every client and will apply to your project. What we can share instead is verifiable capability: audit and certificate numbers you can check with the issuing bodies, our equipment list and production lines, process and inspection documentation, and anonymized project examples.

Sampling begins after requirements, files, materials, logo process and payment are confirmed. Production begins after final sample approval, specifications, colors, materials, logo, packaging, PI, deposit and production files are all confirmed. Light customization normally takes 15–30 days; heavy customization involving major structural changes, new tooling or full development normally takes 20–45 days. Shipping time is separate. If you are working toward a launch date, tell us the date and we work backwards to the latest day for sample approval and deposit.

Chinese New Year is a fixed shutdown in the factory calendar: production stops about ten days before the officially announced holiday and resumes about ten days after it, and the exact dates change each year with the official announcement. During the shutdown we continue to handle inquiries, quotations, specifications and new orders, but cutting, sewing, packing, line QC and line-dependent sampling do not run, and new orders enter the post-holiday queue. Capacity also takes time to normalize after reopening as staff, material suppliers and freight return. Around this window we confirm a shipment date against the actual production schedule instead of quoting a standard lead time.

Standard custom orders normally use a 30% deposit and 70% balance before shipment. Highly customized or complex projects normally use a 50% deposit and 50% balance before shipment. Payment terms do not change with the trade term, including on DDP orders. The confirmed Proforma Invoice or contract controls the final payment terms.

We provide photos or video at useful milestones such as material arrival, cutting, logo application, sewing, assembly, semi-finished inspection, final inspection, packing and shipment. The exact update schedule depends on the project and is confirmed with the order.

The remaining balance is paid after the goods pass our internal inspection or the customer-appointed third-party inspection. Shipment is released after the balance is received, according to the payment and delivery terms stated in the Proforma Invoice or contract. On a DDP order, before shipment means before the goods leave China, not before they reach your door.

At factory level we hold ISO 9001, have passed a BSCI audit, work with SGS, and hold amfori and REACH documentation. We can give you the certificate numbers so you can verify them on the issuing bodies' own websites rather than relying on scanned copies. Factory-level certification is separate from product-level test reports, which are covered below.

We combine incoming-material checks, pre-production and first-piece confirmation, in-process inspection, semi-finished and finished-goods checks, packaging inspection and a 100% pre-shipment inspection, and you receive the QC report with photos. Checks can cover dimensions, color, logo, stitching, zippers, buckles, hardware, function and carton quantity. If your program runs to an AQL standard, that is applied on top of the full inspection rather than instead of it.

Yes. You may appoint your own inspector, sourcing team, SGS, Intertek, Bureau Veritas, TÜV or another agreed inspection company. We schedule the inspection and provide the goods, inspection space, order documents, approved sample and specification sheet. Customer-appointed inspection and related travel costs are quoted separately.

Yes, when agreed before ordering. In-house we check load and pull strength, zipper function, seam strength, buckles and hardware, drop resistance and transport packaging; that is production-line testing, not a third-party report. Where you need a formal report we commission an agreed third-party laboratory to the standard you specify, for example ASTM D2061 and D2062 for zipper strength and slider self-locking, ASTM B117 salt spray for hardware, and AATCC 8 or ISO 105 for color fastness. The method, sample count, acceptance criteria, cost and schedule are agreed before testing starts, and third-party testing is charged at cost.

Not automatically. Product-level reports such as REACH, California Prop 65, CPSIA, EN71, ASTM F963 and food-contact tests are issued for a specific product, material, color and destination market. Once your specification is fixed we confirm which existing reports apply and which tests need to be commissioned for your market, with the applicable standard, laboratory, cost and schedule agreed before the order.

Inspect the goods within 7–15 days of receipt and report any quantity, packaging or quality issue with the PI or order number, SKU, affected quantity, batch or carton details and clear photos or video. Confirmed manufacturing defects are resolved by replacement parts or units, a credit against your next order, or rework, as agreed with you. Damage in transit, storage or use, and issues arising from a design you approved in writing, are assessed separately.

Yes. Options can include polybags, dust bags, drawstring bags, color boxes, gift boxes, hangtags, barcode labels, wash-care labels, logo labels, size labels, carton marks and custom cartons. Packaging MOQ, price and sampling time depend on the packaging supplier and are quoted separately.

Yes, and we give them at quotation stage: packed unit size and weight, pieces per export carton, carton dimensions, gross and net weight and total volume in CBM. Figures issued before sampling are estimated from the closest existing construction; measured figures are confirmed once your sample is approved.

We quote EXW, FOB, CFR, CIF, DAP and DDP under Incoterms 2020, and we ship by international express, air, sea and rail, into Amazon FBA, or to a freight forwarder you appoint in China. If you already have a forwarder in China, FOB is usually the cleanest split: we cover inland transport and export clearance and hand over at the port. If you would rather not manage freight, CIF to your port or DDP to your door lets us arrange everything. We can list two or three terms side by side in the quotation so you can compare.

DAP covers transport to your address but not import duty or import VAT; DDP includes them. Before we quote DDP we need to know whether you will clear customs under your own importer number, in which case most buyers prefer duty and VAT excluded so they can reclaim the VAT, or whether we should handle clearance and taxes. The quotation states clearly which it is. To price DDP or DAP we need the delivery address with postcode and contact, whether it is a warehouse, fulfilment centre or FBA facility, the HS code and destination duty rate, and the carton dimensions and weights, which we supply.

No. We do not hold stock, operate a warehouse or offer dropshipping inside the EU. What we can do is ship DDP: we arrange freight, import clearance and duties and deliver to your address or fulfilment centre in the EU, so you receive the goods without handling customs yourself.

Freight depends on carton quantity, package dimensions, gross weight, total volume, destination, delivery timing and shipping method, so it is quoted per shipment rather than from a price list. Send the delivery address or nearest port, say whether you want port-to-port or door-to-door and whether you already have a forwarder, and we come back with two or three options showing cost and transit time.

Yes. We prepare FBA-ready cartons within Amazon's carton weight and labelling rules, apply FNSKU or ASIN labels and suffocation warnings on the units, and ship to the FBA facility you assign. We need the FBA warehouse address, shipment ID and label files. FBA preparation, labelling and packing to FBA specification are listed as a separate line item in the quotation.

Every shipment goes out as a properly declared export with a full document set: commercial invoice, packing list, export customs declaration, bill of lading or airway bill, cargo and loading photos and shipping marks, with a certificate of origin on request. Tell us which documents your customs broker needs and we prepare them to match.

Changes to quantity, color, construction, material, logo or packaging require a new review of price, material loss, lead time, delivery date and whether resampling is needed. After materials or production have started, costs already incurred cannot be refunded. The applicable terms are confirmed in the PI or contract.

Inspect the shipment promptly and report visible production, quantity or packaging issues within 7–15 days of receipt. Send the PI or order number, SKU, affected quantity, carton or batch details, clear photos or video and a description. Confirmed production-quality issues are resolved according to the evidence and agreed order terms.